Cerb6 Manual

Release:6.3 Last Updated:March 05, 2013 Website:http://www.cerb6.com/ Source Code:https://github.com/wgm/cerb6

• Introduction
• Concepts
  • Objects
    • Fields
    • Custom Fields
    • Comments
    • Connections
    • Activity Log
    • Quick Search
  • Contexts
    • Worker
    • Group
    • Role
    • Organization
    • Email Address
    • Contact
    • Ticket
    • Attachment
    • Task
    • Opportunity
  • User Interface
    • Pages
    • Tabs
    • Choosers
  • Virtual Attendants
    • Events
    • Behavior
    • Variables
    • Decisions
    • Conditions
    • Outcomes
    • Actions
  • Worklists
    • Actions
    • Objects
    • Behaviors
    • Actions Toolbar
  • Workspaces
    • Pages
    • Tabs
    • Dashboards
    • Sharing
  • Notifications
  • Watchers
  • Snippets
    • Placeholders
    • Worker Input Placeholders
    • Filters
    • Cerb-specific Filters
    • Scripting
  • Broadcast
  • Knowledgebase
  • Community Portals
  • Plugins
• Installation
  • Requirements
    • Server Requirements
    • End-user Requirements
  • Installing on a Linux server
    • Download the files from GitHub using Git
    • Set permissions
    • Create the database
  • Running the guided installer
    • The server environment checker
    • Accept the software license
    • Configure the database connection
    • Configure general settings
    • Configure outgoing mail (SMTP)
    • Create your account
    • Register
    • Finish up!
  • Friendly URLs
    • Enabling friendly URLs with Apache
    • Enabling friendly URLs with nginx
• Getting Started
  • Administrators
  • Group Managers
  • Workers
  • Developers
• Guide for Workers
  • Logging In
  • The User Interface
    • An on-screen guided tour
    • Setting your timezone and language preferences
    • Adding pages to your navigation menu
    • Using the search menu
  • Mail
    • Toolbar
    • Tabs
    • Worklist
    • Reading and Replying
  • Search
    • Addresses
    • Registered Contacts
    • Feedback
    • Knowledgebase
    • Opportunities
    • Organizations
    • Tasks
    • Time Tracking
  • Profiles
    • Address
    • Contact
    • Knowledgebase
    • Opportunity
    • Organization
    • Tabs
  • Reports
    • Custom Field Reports
    • Group Reports
    • Organization Reports
    • Spam Reports
    • Ticket Reports
    • Worker Reports
  • Settings
    • Tabs
• Guide for Group Managers
  • Configuring group mail preferences
  • Creating buckets to organize work
    • Configuring group buckets for workflow
    • Organizing group buckets
  • Configuring the group Virtual Attendant
    • Group Events
    • Example: Sending an automated message to new group conversations
  • Changing the group roster
  • Tracking group-specific custom fields
  • Anti-Spam Filtering
    • How it works: in plain English
    • How it works: a technical explanation
    • Configuring anti-spam functionality for groups
    • Best practices for spam prevention in Cerb
    • Purging quarantined spam
• Guide for Administrators
  • Setup
    • Configure
    • Workers & Groups
    • Mail
    • Storage
    • Plugins
  • Security
    • Protecting filesystem access
    • File permissions
    • Restricting PHP functions
    • Considerations for HTTP Authentication and IP-based security
  • Performance
    • PHP opcode caching with XCache
    • Using Memcached as an object cache
  • Upgrades
    • Preparation
    • Update using Git on a Unix-based server
    • Dealing with conflicts
    • Finishing the Upgrade
  • Backups
    • Set up the environment
    • Backing up the database
    • Backing up the storage filesystem
    • Keeping off-site backups
• Guide for Developers
  • Setting up a development environment
    • Apache, MySQL, and PHP
    • Mail Server
    • Downloading Cerb from GitHub
    • Eclipse
  • Plugin Development
    • Anatomy of a plugin
    • Extension Points
    • Event Points
  • REST-based Web API
    • Topics
    • Contexts
    • Examples
  • Contexts
    • Email Addresses
    • Calls
    • Comments
    • Registered Contacts
    • Domains
    • Servers
    • Feedback
    • Groups
    • Knowledgebase Articles
    • Knowledgebase Categories
    • Messages
    • Notifications
    • Opportunities
    • Organizations
    • Community Portals
    • Roles
    • Snippets
    • Tasks
    • Tickets
    • Time Tracking
    • Workers
  • Toolkit
    • The “Toolkit” mentality
    • Features & Plugins
    • Translation Service
    • Objects
    • Storage
    • Full-text Search Indexing
    • Custom Fields
    • Tabs
    • Views
    • Filters
    • Presets
    • “Peek” Popups
    • Workspaces
    • Comments
    • Choosers
    • Links
    • Notifications
    • Explore Mode
    • Feed Reader
    • Bulk Update
    • Virtual Attendants
  • Devblocks
    • API
  • The toolchain used by the official development team
  • Developer guidelines
    • Features vs. Plugins
    • Code formatting
    • Commit messages
  • Time zones
• Tips and Tricks
  • Entering dates
  • Email Relay Commands
    • #watch
    • #unwatch
    • #sig
    • #status
    • #reopen
    • #comment
    • #noreply
    • #cut
    • Examples
• Plugins
  • Basic Plugins
    • Call Logging
    • Servers
    • Domains
    • Sensors
  • 3rd-party Integration
    • Campfire Integration
    • Facebook Integration
    • FreshBooks Integration
    • GitHub Integration
    • HipChat Integration
    • JIRA Integration
    • wgm.linkedin
    • Twitter Integration
    • Clickatell Integration
    • Twilio Integration
  • Storage Engines
    • S3 Gatekeeper Storage Engine
  • Authentication
    • OpenID Integration
    • LDAP Authentication
  • Miscellaneous Plugins
    • cerberusweb.feed_reader
    • cerberusweb.gravatar
    • Spam Score Analysis
    • Fluid.app
    • Notifications Emailer
    • Organzation Dupe Finder
    • Display Ticket ‘move to’ Shortcut
• Cookbook
  • Installation
    • Installing in Ubuntu with Nginx with PHP-FPM
  • Custom Fields
    • Useful custom field ideas
    • Set Custom Fields Using Regular Expressions
    • SLA Escalation
  • REST API
    • Parsing a New Message
    • Parsing a Reply to an Existing Ticket
    • Retrieving Tickets for Multiple Requesters
  • Virtual Attendants
    • Assign Ticket Based on Worker’s Workload
    • Send SMS on Sensor Warning
    • Send Twitter Mentions to Campfire
    • Set Watchers Based on Calendar Availability
    • Set Custom Fields Using Regular Expressions
    • SLA Escalation
    • Strip History From Message
    • Relaying Emails to Workers
  • Dashboards
    • Create a workspace dashboard
    • Charts
    • Counters
    • Gauges
    • Subtotals
    • Worklists
• Credits
  • Technology
  • Licenses
  • Official development team
  • Inactive developers
  • Code contributors
  • Community support leaders
  • Translators
  • Documentation writers
• License
  • Definitions
  • Grant of Rights
  • Governing Law and Venue
  • Limited Warranty
  • Disclaimer of Warranties
  • Limitation of Liability and Remedies
• Privacy Policy
  • Website Visitors
  • Gathering of Personally Identifying Information
  • Aggregated Statistics
  • Protection of Certain Personally Identifying Information
  • Security and Safeguards
  • Disclosure of Security Breaches
  • Third-Party Data Centers, Cloud Computing, and Virtualization
  • Backups
  • Disposal of Data and Backups
  • Testimonials
  • Cookies
  • Business Transfers
  • Ads
  • Privacy Policy Changes
  • License
• Glossary

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