Cerb5 Manual

Release:5.7 Last Updated:May 02, 2012 Website:http://www.cerb5.com/ Source Code:https://github.com/wgm/cerb5

• Introduction
• Concepts
  • Contexts
    • Worker
    • Group
    • Role
    • Organization
    • Email Address
    • Contact
    • Ticket
    • Attachment
    • Task
    • Opportunity
  • Objects
    • Fields
    • Custom Fields
    • Comments
    • Connections
    • Activity Log
    • Quick Search
  • User Interface
    • Pages
    • Tabs
    • Choosers
  • Virtual Attendants
    • Events
    • Behavior
    • Decisions
    • Conditions
    • Outcomes
    • Actions
  • Worklists
    • Actions
    • Behaviors
    • Actions Toolbar
  • Workspaces
    • Sharing
  • Notifications
  • Watchers
  • Snippets
  • Broadcast
  • Knowledgebase
  • Community Portals
  • Plugins
• Installation
  • Requirements
    • Server Requirements
    • End-user Requirements
  • Installing on a Linux server
    • Download the files from GitHub using Subversion
    • Set permissions
    • Create the database
    • Run the guided installer
  • Running the guided installer
    • The server environment checker
    • Accept the software license
    • Configure the database connection
    • Configure general settings
    • Configure outgoing mail (SMTP)
    • Create your account
    • Register your helpdesk
    • Finish up!
  • Friendly URLs
    • Enabling friendly URLs with Apache
    • Enabling friendly URLs with nginx
• Getting Started
  • Administrators
  • Group Managers
  • Workers
  • Developers
• Guide for Administrators
  • Setup
    • Settings
    • Workers & Groups
    • Mail
    • Storage
    • Community Portals
    • Plugins
  • Security
    • Protecting filesystem access
    • Considerations for HTTP authentication and IP-based security
  • Performance
    • PHP opcode caching with XCache
    • Memcached
  • Upgrades
    • Introduction
    • Preparation
    • Finishing the Upgrade
  • Backups
    • Introduction
    • Requirements
    • Setting up the environment
    • Backing up the database
    • Backing up the storage filesystem
    • Keeping off-site backups
• Guide for Group Managers
  • Configuring group mail preferences
  • Creating buckets to organize work
    • Configuring group buckets for workflow
    • Organizing group buckets
  • Configuring the group Virtual Attendant
    • Group Events
    • Example: Sending an automated message to new group conversations
  • Changing the group roster
  • Tracking group-specific custom fields
  • Anti-Spam Filtering
    • How it works: in plain English
    • How it works: a technical explanation
    • Configuring anti-spam functionality for groups
    • Best practices for spam prevention in Cerb5
    • Purging quarantined spam
• Guide for Workers
  • Logging In
  • The User Interface
    • Tour Mode
    • Timezone and Language
    • Navigation
  • Mail
    • Toolbar
    • Tabs
    • Worklist
    • Reading and Replying
  • Activity
    • Tabs
    • Points of Interest
  • Address Book
    • Tabs
    • Points of Interest
  • Knowledgebase
    • Tabs
    • Points of Interest
  • Reports
    • Custom Field Reports
    • Group Reports
    • Organization Reports
    • Spam Reports
    • Ticket Reports
    • Worker Reports
  • Profiles
    • Tabs
  • Settings
    • Tabs
• Guide for Developers
  • Toolkit
    • The “Toolkit” mentality
    • Features & Plugins
    • Objects
    • Storage
    • Full-text Search Indexing
    • Custom Fields
    • Tabs
    • Views
    • Filters
    • Presets
    • “Peek” Popups
    • Workspaces
    • Comments
    • Choosers
    • Links
    • Notifications
    • Explore Mode
    • Feed Reader
    • Bulk Update
    • Virtual Attendants
  • Devblocks
    • API
  • Plugin Development
    • Plugin.xml
    • Extension Points
    • Event Points
  • REST-based Web API
    • Introduction
    • Addresses
    • Attachments
    • Comments
    • Contacts
    • Custom Fields
    • Feedback
    • Knowledgebase Articles
    • Messages
    • Notifications
    • Opportunities
    • Organizations
    • Parser
    • Tasks
    • Tickets
    • Time Tracking
    • Workers
  • The toolchain used by the official development team
  • Forking and checking out the project files from GitHub
  • Setting up a development environment
    • Mac OS X
    • Linux
    • Windows
  • Developer guidelines
    • Features vs. Plugins
    • Code formatting
    • Commit messages
  • Time zones
  • Developers should download the project from GitHub using Git
• Tips and Tricks
  • Entering dates
• Cookbook
  • Custom Fields
    • Useful custom field ideas
  • Virtual Attendants
• Credits
  • Technology
  • Licenses
  • Official development team
  • Inactive developers
  • Code contributors
  • Community support leaders
  • Translators
  • Documentation writers
• License
  • Definitions
  • Grant of Rights
  • Governing Law and Venue
  • Limited Warranty
  • Disclaimer of Warranties
  • Limitation of Liability and Remedies
• Privacy Policy
  • Website Visitors
  • Gathering of Personally-Identifying Information
  • Aggregated Statistics
  • Protection of Certain Personally-Identifying Information
  • Third-Party Data Centers, Cloud Computing, and Virtualization
  • Backups
  • Testimonials
  • Cookies
  • Business Transfers
  • Ads
  • Privacy Policy Changes
  • License
• Glossary

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