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Cerb5 (5.7) documentation
Cerb5 Manual
ΒΆ
Release:
5.7
Last Updated:
May 02, 2012
Website:
http://www.cerb5.com/
Source Code:
https://github.com/wgm/cerb5
Introduction
Concepts
Contexts
Worker
Group
Role
Organization
Email Address
Contact
Ticket
Attachment
Task
Opportunity
Objects
Fields
Custom Fields
Comments
Connections
Activity Log
Quick Search
User Interface
Pages
Tabs
Choosers
Virtual Attendants
Events
Behavior
Decisions
Conditions
Outcomes
Actions
Worklists
Actions
Behaviors
Actions Toolbar
Workspaces
Sharing
Notifications
Watchers
Snippets
Broadcast
Knowledgebase
Community Portals
Plugins
Installation
Requirements
Server Requirements
End-user Requirements
Installing on a Linux server
Download the files from GitHub using Subversion
Set permissions
Create the database
Run the guided installer
Running the guided installer
The server environment checker
Accept the software license
Configure the database connection
Configure general settings
Configure outgoing mail (SMTP)
Create your account
Register your helpdesk
Finish up!
Friendly URLs
Enabling friendly URLs with Apache
Enabling friendly URLs with nginx
Getting Started
Administrators
Group Managers
Workers
Developers
Guide for Administrators
Setup
Settings
Workers & Groups
Mail
Storage
Community Portals
Plugins
Security
Protecting filesystem access
Considerations for HTTP authentication and IP-based security
Performance
PHP opcode caching with XCache
Memcached
Upgrades
Introduction
Preparation
Finishing the Upgrade
Backups
Introduction
Requirements
Setting up the environment
Backing up the database
Backing up the storage filesystem
Keeping off-site backups
Guide for Group Managers
Configuring group mail preferences
Creating buckets to organize work
Configuring group buckets for workflow
Organizing group buckets
Configuring the group Virtual Attendant
Group Events
Example: Sending an automated message to new group conversations
Changing the group roster
Tracking group-specific custom fields
Anti-Spam Filtering
How it works: in plain English
How it works: a technical explanation
Configuring anti-spam functionality for groups
Best practices for spam prevention in Cerb5
Purging quarantined spam
Guide for Workers
Logging In
The User Interface
Tour Mode
Timezone and Language
Navigation
Mail
Toolbar
Tabs
Worklist
Reading and Replying
Activity
Tabs
Points of Interest
Address Book
Tabs
Points of Interest
Knowledgebase
Tabs
Points of Interest
Reports
Custom Field Reports
Group Reports
Organization Reports
Spam Reports
Ticket Reports
Worker Reports
Profiles
Tabs
Settings
Tabs
Guide for Developers
Toolkit
The “Toolkit” mentality
Features & Plugins
Objects
Storage
Full-text Search Indexing
Custom Fields
Tabs
Views
Filters
Presets
“Peek” Popups
Workspaces
Comments
Choosers
Links
Notifications
Explore Mode
Feed Reader
Bulk Update
Virtual Attendants
Devblocks
API
Plugin Development
Plugin.xml
Extension Points
Event Points
REST-based Web API
Introduction
Addresses
Attachments
Comments
Contacts
Custom Fields
Feedback
Knowledgebase Articles
Messages
Notifications
Opportunities
Organizations
Parser
Tasks
Tickets
Time Tracking
Workers
The toolchain used by the official development team
Forking and checking out the project files from GitHub
Setting up a development environment
Mac OS X
Linux
Windows
Developer guidelines
Features vs. Plugins
Code formatting
Commit messages
Time zones
Developers should download the project from GitHub using Git
Tips and Tricks
Entering dates
Cookbook
Custom Fields
Useful custom field ideas
Virtual Attendants
Credits
Technology
Licenses
Official development team
Inactive developers
Code contributors
Community support leaders
Translators
Documentation writers
License
Definitions
Grant of Rights
Governing Law and Venue
Limited Warranty
Disclaimer of Warranties
Limitation of Liability and Remedies
Privacy Policy
Website Visitors
Gathering of Personally-Identifying Information
Aggregated Statistics
Protection of Certain Personally-Identifying Information
Third-Party Data Centers, Cloud Computing, and Virtualization
Backups
Testimonials
Cookies
Business Transfers
Ads
Privacy Policy Changes
License
Glossary
Next topic:
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Table Of Contents
Introduction
Concepts
Installation
Getting Started
Guide for Administrators
Guide for Group Managers
Guide for Workers
Guide for Developers
Tips and Tricks
Cookbook
Credits
License
Privacy Policy
Glossary
Resources
Official website
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