Guide for Administrators

In this guide we will walk you through the routine duties of an administrator. For the best results, become familiar with the basic concepts before continuing.

• Setup
  • Configure
    • Logo & Title
    • Security
    • Custom Fields
    • License
    • Scheduler
    • Snippets
    • Community Portals
    • Virtual Attendants
    • Scheduled Behavior
  • Workers & Groups
    • Groups
    • Roles
    • Workers
  • Mail
    • Mail Settings
    • POP3 Accounts
    • Routing
    • Filtering
    • External Relay
    • SMTP Server
    • Reply-To Addresses
    • Queue
  • Storage
    • Content
    • Profiles
    • Attachments
  • Plugins
    • Installed Plugins
    • Plugin Library
• Security
  • Protecting filesystem access
  • File permissions
  • Restricting PHP functions
  • Considerations for HTTP Authentication and IP-based security
    • Scheduled tasks
    • Web-API
    • Community portals
• Performance
  • PHP opcode caching with XCache
    • Installing XCache
  • Using Memcached as an object cache
    • Installing Memcached
    • Security implications of Memcached
• Upgrades
  • Preparation
  • Update using Git on a Unix-based server
  • Dealing with conflicts
  • Finishing the Upgrade
    • Permissions
    • Database schema updates
    • Community Tools
    • Install directory
• Backups
  • Set up the environment
    • Create a backups user
    • Create a backups database user with a shadow password
  • Backing up the database
    • Using mysqldump (recommended)
    • Enabling MySQL’s binary logs
    • Backing up MySQL’s binary logs
  • Backing up the storage filesystem
    • Using rsync (recommended)
  • Keeping off-site backups
    • Using Amazon S3 (recommended)

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