Concepts

This section is an introduction to the main concepts found throughout Cerb.

• Objects
  • Fields
  • Custom Fields
    • Types
    • Related
  • Comments
  • Connections
  • Activity Log
  • Quick Search
• Contexts
  • Worker
    • Fields
  • Group
    • Members and Managers
    • Inbox and Buckets
    • Fields
  • Role
  • Organization
  • Email Address
  • Contact
    • Fields
  • Ticket
    • Recipients
    • IDs vs. Masks
    • Statuses
    • Fields
  • Attachment
  • Task
    • Fields
  • Opportunity
    • Fields
• User Interface
  • Pages
  • Tabs
  • Choosers
• Virtual Attendants
  • Events
    • Global
    • Role
    • Group
    • Worker
  • Behavior
  • Variables
  • Decisions
  • Conditions
  • Outcomes
  • Actions
    • After sending worker message
    • Before new mail is accepted
    • Before sending worker message
    • Conversation assigned in group
    • Conversation closed in group
    • Conversation moved in group
    • New message on a group conversation
• Worklists
  • Actions
    • Add
    • Customize
    • Subtotals
    • Export
    • Copy
    • Refresh
    • Checkbox
  • Objects
  • Behaviors
    • Sorting
    • Paging
    • Peek
    • Filters
    • Presets
    • Persistence
  • Actions Toolbar
    • Explore Mode
    • Bulk Update
• Workspaces
  • Pages
  • Tabs
  • Dashboards
  • Sharing
• Notifications
• Watchers
• Snippets
  • Placeholders
  • Worker Input Placeholders
  • Filters
  • Cerb-specific Filters
  • Scripting
    • Variables
    • Conditional Logic
    • Operators
    • Boolean Logic
    • Functions
    • Loops
• Broadcast
• Knowledgebase
• Community Portals
• Plugins

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