Concepts » Virtual Attendants » Actions

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Add watchers

This action adds watchers to the ticket.

Create a comment

This action adds a comment to the ticket.

Create a notification

This action creates a notification for a worker.

Create a task

This action creates a task and links it to the ticket.

Create a ticket

This action creates another ticket and links it to the ticket.

Move to

This action moves a ticket to another group or bucket.

Relay to worker email

This action relays the message to a worker email.

Schedule behavior

This action schedules a behavior to run on the ticket.

Schedule email to recipients

This action schedules an email to recipients.

Send email

This action sends an email.

Send email to recipients

This action sends an email to the recipients.

Set owner

This action sets the owner of the ticket.

Set reopen date

This action sets the reopen date of the ticket.

Set spam training

This action sets the spam training of the ticket

Set status

This action sets the status of the ticket.

Set subject

This action sets the subject of the ticket.

Set links on initial sender

This action sets links on the initial sender of the ticket.

Set links on initial sender org

This action sets links on the org of the initial sender of the ticket.

Set links on latest sender

This action sets links on the most recent sender of the ticket.

Set links on latest sender org

This action sets links on the org of the most recent sender of the ticket.

Set links on ticket

This action sets links on the ticket.

Unschedule behavior

This action unschedules a scheduled behavior to run on the ticket.

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