Concepts » Virtual Attendants

Actions

An action defines a set of things to do.

Examples:

• Write a comment with the text “Automatically added to billing.”
• Create task with the title “Follow-up in 3 days” and add a list of workers as watchers.
• Send a reply to the recipients using a template with placeholders for first name and company name.
• Close the conversation.
• Send an SMS message to a list of mobile phones.

A full list of available actions for each event can be found below.

• After sending worker message
  • Add watchers
  • Create a comment
  • Create a notification
  • Create a task
  • Create a ticket
  • Move to
  • Relay to worker email
  • Schedule behavior
  • Schedule email to recipients
  • Send email
  • Send email to recipients
  • Set owner
  • Set reopen date
  • Set spam training
  • Set status
  • Set subject
  • Set links on sender
  • Set links on sender org
  • Set links on ticket
  • Unschedule behavior
• Before new mail is accepted
  • Append text to message content
  • Prepend text to message content
  • Replace text in message content
  • Reject delivery of message
  • Redirect delivery to another email address
  • Reply to sender
  • Set message header
• Before sending worker message
  • Append text to message content
  • Prepend text to message content
  • Replace text in message content
  • Create a notification
• Conversation assigned in group
  • Add watchers
  • Create a comment
  • Create a notification
  • Create a task
  • Create a ticket
  • Move to
  • Relay to worker email
  • Schedule behavior
  • Schedule email to recipients
  • Send email
  • Send email to recipients
  • Set owner
  • Set reopen date
  • Set spam training
  • Set status
  • Set subject
  • Set links on initial sender
  • Set links on initial sender org
  • Set links on latest sender
  • Set links on latest sender org
  • Set links on ticket
  • Unschedule behavior
• Conversation closed in group
  • Add watchers
  • Create a comment
  • Create a notification
  • Create a task
  • Create a ticket
  • Move to
  • Relay to worker email
  • Schedule behavior
  • Schedule email to recipients
  • Send email
  • Send email to recipients
  • Set owner
  • Set reopen date
  • Set spam training
  • Set status
  • Set subject
  • Set links on initial sender
  • Set links on initial sender org
  • Set links on latest sender
  • Set links on latest sender org
  • Set links on ticket
  • Unschedule behavior
• Conversation moved in group
  • Add watchers
  • Create a comment
  • Create a notification
  • Create a task
  • Create a ticket
  • Move to
  • Relay to worker email
  • Schedule behavior
  • Schedule email to recipients
  • Send email
  • Send email to recipients
  • Set owner
  • Set reopen date
  • Set spam training
  • Set status
  • Set subject
  • Set links on initial sender
  • Set links on initial sender org
  • Set links on latest sender
  • Set links on latest sender org
  • Set links on ticket
  • Unschedule behavior
• New message on a group conversation
  • Add watchers
  • Create a comment
  • Create a notification
  • Create a task
  • Create a ticket
  • Move to
  • Relay to worker email
  • Schedule behavior
  • Schedule email to recipients
  • Send email
  • Send email to recipients
  • Set owner
  • Set reopen date
  • Set spam training
  • Set status
  • Set subject
  • Set links on sender
  • Set links on sender org
  • Set links on ticket
  • Unschedule behavior

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