Cookbook

• Installation
  • Installing in Ubuntu with Nginx with PHP-FPM
• Custom Fields
  • Useful custom field ideas
  • Set Custom Fields Using Regular Expressions
  • SLA Escalation
• REST API
  • Parsing a New Message
  • Parsing a Reply to an Existing Ticket
  • Retrieving Tickets for Multiple Requesters
• Virtual Attendants
  • Quarantining spam in a group bucket with Virtual Attendants
  • Automatically selecting custom fields during a reply
  • Assign Ticket Based on Worker’s Workload
  • Send SMS on Sensor Warning
  • Send Twitter Mentions to Campfire
  • Set Watchers Based on Calendar Availability
  • Set Custom Fields Using Regular Expressions
  • SLA Escalation
  • Strip History From Message
  • Relaying Emails to Workers
• Dashboards
  • Create a workspace dashboard
  • Charts
  • Counters
  • Gauges
  • Subtotals
  • Worklists

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