Guide for Workers

Reports

Custom Field Reports

• Custom Field Usage

Group Reports

• Group Rosters
• Group Replies over Date Range

Organization Reports

• Top 100 Shared Sender Domains

Spam Reports

• Top 100 Spam/Nonspam Words
• Top 100 Spam/Nonspam Senders
• Top 100 Spam/Nonspam Domains

Ticket Reports

• Created Tickets by Group over Date Range
• Currently Open Tickets by Group
• Closed Tickets by Group over Date Range
• Tickets Created by Top Contacts over Date Range
• Currently Waiting Tickets by Group
• Oldest Open Tickets by Group
• Current Ticket Assignments

Worker Reports

• Average Response Time over Date Range
• Worker History over Date Range

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