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What are people saying about Cerberus Helpdesk?
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"When ThinkGeek started using Cerberus we soon realized how much wasted time we had spent dealing with conventional email clients. We became so efficient with our email customer relations using Cerberus that we started to get more work done elsewhere in the organization. No kidding! It's so easy to setup, maintain and use that we simply cannot imagine what life was like pre-cerberus. This isn't a TV Commercial, Cerberus works!"
- Willie, ThinkGeek
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"We are, indeed, very happy with Cerberus! I will often recommend it to colleagues of mine in the IT industry."
- Steve K., Director of I.T., Insomniac Games
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"Long story short, cerberus has worked it's way into every aspect of our internal organization, purchasing, facilities, IT helpdesk and even legal document tracking and folks would like to have some additional status'. My CFO is so happy with this thing he wants me to write you another check for full price 'just because it would make me feel better'!"
- Brad P., Director of I.T., SourceFire
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"The Cerberus helpdesk system completely surpassed our expectations. The product is extremely well built and powerful. Even after handling over 145,800 tickets the helpdesk continues to fly and provide everything we've ever required in a helpdesk system."
- Robert D., Security Technician, ImHosted.com (2004)
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"With any rapidly growing company, the backend software is critical to success. The Cerberus helpdesk was a tool that supported our growth. It offered important features and the pricing is very affordable. We have been through dozens of similar products and nothing comes close to what this product offers."
- John, CIO, Lypha.com
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"Of the CRM tools we've used, only Cerberus addresses the significant productivity threat posed by Spam and junk mail. Cerberus' trainable filters have saved us countless hours in sorting real customer emails from junk mail, and this has translated into faster response times for our customers, and high marks for our support team."
- Dave, iZotope
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"Having gone through more ticket and email management systems than you can shake a stick at, we finally found Cerberus. We process hundreds of tickets per day, and found that Cerberus allows us to delegate these tickets/emails in such a way that it literally cut down our staff members' required manual input by at least 30%. I can not say enough about Cerberus that would do it justice. It is quite simply a god-send for a company such as ours..."
- Simon O'Rourke, CEO, EIRCA Internet Solutions
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"Miditech.com has been in the hosting business since 1996. Since setting up with Cerberus Support Center 4.0 we have improved our customer relationships and solidified the fact that we believe service is everything for our customers. Great job on 4.0 and the new features you are working on is pure icing on the cake. I recommend your new version 4.0 to anyone and I will be sending you future business through my growing reseller network. Keep up the great work!"
- Don Gerrity, Miditech.com
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"It's not every day that I get an opportunity to use such incredibly well thought-out and coded software as Cerberus. I've tried all of the open source helpdesk scripts and I can tell you that none of them even come close the Cerberus! I discovered Cerberus 4 when I decided (on a whim) to have another look at the Helpdesk script options-- it had been a while since the last time I had last stared with longing into the 'Kayako SupportSuite' pricing page (feeling sorry for myself). I found the Cerberus website through some web searching and was immediately impressed by the attractive design and wealth of information. I love the software and I'll probably be using for the rest of time. Very good job guys (and girls). I love you all."
- Ben Burgess, NXNET
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A Few of the 18,979+ Organizations We've Worked With:
Did you take the screenshot tour?
Have you seen the usability videos?
Want to try out these features in the online demo?
Are you ready to get started?
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