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"When ThinkGeek started using Cerberus we soon realized how much wasted time we had spent dealing with conventional email clients. We became so efficient with our email customer relations using Cerberus that we started to get more work done elsewhere in the organization. No kidding! It's so easy to setup, maintain and use that we simply cannot imagine what life was like pre-cerberus. This isn't a TV Commercial, Cerberus works!"
- Willie, ThinkGeek
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"Cerberus Helpdesk has been a great tool for us. It's helped us to focus our support resources to the areas that need it. The helpdesk software has made our support process much more streamlined. We are very happy with the software, and look forward to it's continued development."
- Scott Cliburn, Dictionary.com (2009)
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"Absolutely love the new product, can't believe it took me so long to upgrade. One downer is that in this version customers using the portal are unable to attach files/screenshots...this was previously available in older version and I believe is crucial. Other than that, I could not be more happy. The team has done some incredible work here, great product. As always, I will be highly recommending it to colleagues etc."
- Judd H., Hostec International (2009)
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"Cerb 5 sure is fast - nice work. I am using it on all cloud servers I create for clients, and hope that they will love Cerberus so much they'll buy more from you."
- Jack Murgia, Owner, Cloud Controllers (2010)
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"Just wanted to let you know. Great job on ver 5 of Cerb Helpdesk. LOVE the Amazon S3 integration and the small UI improvements. Keep up the great innovation. You can see the thought and hard work that goes into the product."
- Marc Avila, CEO, 3 Media Web Solutions, Inc. (2010)
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"Thanks, it's like you've read our minds for new features. You are definitely on the right track. Keep it up!"
- Akram Sawaf, TigerTMS plc (2010)
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"cerb4 is great!!!!! incredible job, we are on cerb since version 2 and went with you guys through the 4.0 depression to the actual version now. waiting and holding together was a good decision for us and again: thank you very very much for all the efforts!!! just great product, flexible, fast, great service, thanks!"
- Raffael Meier, CTO, onlineumfragen.com LLC (2009)
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"We are big fans of your systems and know you guys are working hard."
- Donavon G., CEO, Peaksware LLC (2009)
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"I don't have any problems. I'm a PHP developer and very pleased with the software. Outstanding guys... keep it up. I really hope you become huge and wealthy that's in everyone's interest who uses Cerb. All I do so far is spreading the word on Cerberus."
- Denis N., 3RDsense (2009)
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"Long story short, cerberus has worked it's way into every aspect of our internal organization, purchasing, facilities, IT helpdesk and even legal document tracking and folks would like to have some additional status'. My CFO is so happy with this thing he wants me to write you another check for full price 'just because it would make me feel better'!"
- Brad P., Director of I.T., SourceFire
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"We are, indeed, very happy with Cerberus! I will often recommend it to colleagues of mine in the IT industry."
- Steve K., Director of I.T., Insomniac Games
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"The Cerberus helpdesk system completely surpassed our expectations. The product is extremely well built and powerful. Even after handling over 145,800 tickets the helpdesk continues to fly and provide everything we've ever required in a helpdesk system."
- Robert D., Security Technician, ImHosted.com (2004)
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"Of the CRM tools we've used, only Cerberus addresses the significant productivity threat posed by Spam and junk mail. Cerberus' trainable filters have saved us countless hours in sorting real customer emails from junk mail, and this has translated into faster response times for our customers, and high marks for our support team."
- Dave, iZotope
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"Having gone through more ticket and email management systems than you can shake a stick at, we finally found Cerberus. We process hundreds of tickets per day, and found that Cerberus allows us to delegate these tickets/emails in such a way that it literally cut down our staff members' required manual input by at least 30%. I can not say enough about Cerberus that would do it justice. It is quite simply a god-send for a company such as ours..."
- Simon O'Rourke, CEO, EIRCA Internet Solutions
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"Miditech.com has been in the hosting business since 1996. Since setting up with Cerberus Support Center 4.0 we have improved our customer relationships and solidified the fact that we believe service is everything for our customers. Great job on 4.0 and the new features you are working on is pure icing on the cake. I recommend your new version 4.0 to anyone and I will be sending you future business through my growing reseller network. Keep up the great work!"
- Don Gerrity, Miditech.com
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"It's not every day that I get an opportunity to use such incredibly well thought-out and coded software as Cerberus. I've tried all of the open source helpdesk scripts and I can tell you that none of them even come close the Cerberus! I discovered Cerberus 4 when I decided (on a whim) to have another look at the Helpdesk script options-- it had been a while since the last time I had last stared with longing into the 'Kayako SupportSuite' pricing page (feeling sorry for myself). I found the Cerberus website through some web searching and was immediately impressed by the attractive design and wealth of information. I love the software and I'll probably be using for the rest of time. Very good job guys (and girls). I love you all."
- Ben Burgess, NXNET
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"Cerb is a breath of fresh air. So much so that I can't help sitting back and going 'You know what else I could use with this?' It's got me thinking in ways I haven't in a long time."
- Joshua G., Card Group Support
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"You guys are the best! You've gone above and beyond to help us through a tough time as we grow our business. We will definitely continue recommending Cerberus to our customers who need a helpdesk solution. We've used other helpdesk software before, but Cerberus has all the features we need to effectively manage our emails and tickets in a user-friendly manner. We started out with the free edition and we'll soon be upgrading to the Starter License and adding additional worker licenses as we continue to grow so that we can take advantage of the full feature set, including time tracking and CRM."
- Ellen K. Martin, President, InfoTeam Internet Solutions (2009)
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